This was originally posted by Dr. Joel Morse and accidently deleted prior to publishing:
I received a letter that said since I am recredentialing with my DME provider, they are going to do a site visit at my office. They sent me a letter with a list of forms as well as other items that need to be available for the vIs it. I would like to know More about this site visit and how I can be ready for it.
One of the things they want to know is the hours that my office is open for customers. Is this something that I should post or not post.
Joel:This is a very complex subject and I can write for pages on site inspection and DME enrollment issues. My advice would be to read some of the articles I have posted on PM News and Podiatry Management on this issue.
I can tell you from dealing with many clients, that the inspections are getting tougher and the inspectors don't answer to Novitas or Palmetto anymore. They only answer to the separate contractor they work for.
Also the applications are also getting more difficult. I suggest you contact me or someone well versed in these issues for further assistance.
It is also extremely important that if you are in a border state such as NY and there is an adjacent state which does have a licensure requirement (eg. NJ) where you might ship supplies or devices after repair (e.g. surgical dresssings or orthtoics ), that if that state has a licensure requirement, such as NJ that you also have a license in that state and you provide that license in PECOS. Failure to be able provide that to the NPE (via PECOS) or even display that to the inspector, can result not only in your revalidation being denied, but it can actually result in your PTAN being revoked for one year.
There are many little nuances like this which most providers are unaware and this is why I suggest that those new applicants or those who have been supplierrs for thirty years, if they are now revalidating they have someone with expertise to review their application. Much easier to fix things in advance than after the fact.
Another example is Maryland and Delaware. If you are a Delaware DPM and dont have a Maryland license, beware of checking Maryland off in PECOS for items which Maryland requires a Maryland state license (e.g. Custom foot orthotics). While you can provide them in your Delaware office, you cannot ship them (assume it was a repair ).
The bottom line is while you may think you can work your way around these issues, those reviewing your application will not be so flexible and friendly. Be careful!